Yes, we only use plain, discreet packaging without any branding or labels.

Your medical data and order history is completely confidential and will only be viewable by our pharmacy staff and prescribers.

When you pay by credit/debit card, payments will be shown on your statement under the name “Simple Online Healthcare Ltd”

You should receive your tracking number by email automatically, once Royal Mail/ DX have collected your order for delivery. This is usually around 6PM. You should check your junk mail if you have not received this. If you don’t receive the email, please let us know, and we will get this for you manually.

No. Post offices will return packages sent directly to them, and this will incur a £10 redelivery charge.